SHIPPING – TERMS & CONDITIONS
EUPHORIA JEWELS TRADING POLICY
Euphoria delivers worldwide. We offer complimentary shipping within Australia and International shipping starts from $100. All orders are processed Tuesday through Friday, excluding Sunday, Monday and public holidays.
All of our packages are insured, require a signature on delivery and are traceable. Once your order is processed successfully it will be shipped within 2 – 14 working days. You will receive a confirmation email in regards to your shipment.
Prior to order dispatch, goods are carefully inspected by the Euphoria team to ensure your items leave in perfect condition. Your goods are then carefully packaged to ensure they arrive in the exact same condition. In the event that your goods arrive in a damaged condition, please notify us immediately by emailing firstname.lastname@example.org
Euphoria Jewels intention is to always deliver quality jewellery however we understand that occasionally the goods may not meet your expectations. If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below;
Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition. In the event that your purchase arrives in a damaged or less than perfect condition, please notify us immediately so we can address the issue. You can do this by emailing email@example.com
You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing firstname.lastname@example.org or by calling on +61 8 94449268. We will send you an email to confirm the request has been received.
We accept items for exchange within 7 days from issue date if they are in original condition, unused, and not altered, with all the original packaging intact. Be sure to retain proof of posting from your secure courier, as we cannot be responsible for any items that fail to reach us. Please note we do not cover return postage, except in the case of goods being faulty or if a product has been wrongly described. In the event an item needs to be returned due to a manufacturing fault, we will provide you with a shipping label and cover the costs for the return.
Once we receive the item, we will inspect it to consider your return reasons before offering one of the following:
Exchange: Euphoria Jewels will happily exchange your ring size or precious metal colour if the item has not been worn, washed or damaged in any way. Items must be returned in their original condition for an exchange to be considered. Items can only be exchanged once, so please choose carefully.
Credit Note: Euphoria Jewels may offer a credit note if you simply change your mind once you have received your purchase. The above conditions apply. The credit note is valid for future online or in store purchases (note there is a one year expiry date on our credit notes) and must be redeemed by contacting email@example.com .
Refund: Euphoria jewels does not offer refunds unless there is a manufacturing fault . We may offer a refund provided the item has not been worn or damaged in any way. Items must be returned in their original condition with packaging for a refund to be considered. Once the returned goods have been checked over, we will contact you to notify and action. No refund applies to special commissions and custom orders.
If you believe the goods to be faulty after wearing them, the item can be sent back for appraisal. You must adhere to all care instructions or we will not honour a refund if the item has been damaged due to negligence on your part.
You must notify us of your intention to return the faulty item. You can do this by emailing firstname.lastname@example.org where the returns procedure will take effect.
Once we receive the item, we will look it over and consider the claim to deem if it is faulty. If the return reason is valid we will offer you a refund, exchange or credit. If the return reason is not valid, we will contact you to discuss the outcome.